Terms & Conditions

About these Terms

These Terms & Conditions ("Terms") govern your access to and use of the Layerr website at layerr.co.in and the Layerr platform and products (together, the "Service"). The Service is owned and operated by OFFDESK TECHNOLOGIES PRIVATE LIMITED, a company incorporated in India (CIN U62090DL2026PTC471005) ("Offdesk", "Layerr", "we", "us" or "our"). Layerr is a brand of OFFDESK TECHNOLOGIES PRIVATE LIMITED.

By creating an account, making a payment or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company, and "you" refers to it.

The Service

Layerr is a software-as-a-service (SaaS) platform for freight brokerages and their agents. Depending on the plan you choose, it provides tools for carrier sourcing, carrier vetting, carrier calls and rate negotiation, shipper lead management and follow-up, inbox management and load tracking. The Service is delivered online; no physical goods are sold or shipped.

Your account

You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information when signing up and keep it up to date. Workspace admins are responsible for managing team access within their workspace.

Acceptable use

You agree to use Layerr only for lawful business purposes. You must not use the Service to send unsolicited or deceptive communications, violate any applicable law (including telemarketing, call-recording and data-protection laws), infringe anyone's rights, attempt to access other users' data, or interfere with the security or operation of the Service.

Plans, pricing and payment

Some features are offered free or on a trial basis; others require a paid subscription or a one-time fee. Prices, billing cycle and what each plan includes are shown on the checkout page or in the order form or invoice issued to you before you pay.

• Payments are processed by our third-party payment gateway partner, Cashfree Payments India Private Limited, using the methods it supports (such as UPI, debit and credit cards, net banking and wallets). Your payment is also subject to the gateway's terms.
• We do not collect or store your full card number, CVV, UPI PIN or net-banking credentials. These are handled directly by the payment gateway.
• Prices are exclusive of applicable taxes, including GST, unless stated otherwise. Taxes are charged as required by law and shown on your invoice.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. If a payment fails, we may suspend paid features until it succeeds.
• We may change prices with at least 30 days' notice by email. Changes apply from your next billing period, not to one already paid for.

Refunds and cancellation

You may cancel a subscription at any time. Refunds are handled under our Refund & Cancellation Policy, which forms part of these Terms.

Delivery of the Service

Access to a paid plan is activated online after payment is confirmed, as described in our Delivery Policy.

Connected services

Layerr integrates with third-party services such as Gmail, Outlook, load boards and carrier-vetting providers. When you connect an external account, you authorise Layerr to interact with that service on your behalf, within the permissions you grant. You can revoke these permissions at any time. Third-party services are governed by their own terms.

Data and privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

Intellectual property

The Layerr platform, brand, software and content belong to OFFDESK TECHNOLOGIES PRIVATE LIMITED. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of your own data, including your emails, contacts, loads and records.

Availability

We aim to keep Layerr available at all times but cannot guarantee uninterrupted or error-free service. We may carry out maintenance and updates, and will try to give notice of planned downtime where practical.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from your use of the Service, including lost profits, lost loads or business opportunities, or communication failures. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three months before the claim arose.

Suspension and termination

You may close your account at any time. We may suspend or terminate accounts that breach these Terms or fail to pay, with notice where possible. On termination, your right to use the Service ends; you can request an export of your data within 30 days.

Changes to these Terms

We may update these Terms from time to time. We will notify workspace admins by email before material changes take effect. Continued use after that date means you accept the updated Terms.

Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the grievance process below, disputes shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

Grievances and contact

For questions, complaints or grievances about the Service or a payment, contact us. We acknowledge grievances within 48 hours and aim to resolve them within 15 days.