Refund & Cancellation Policy

Scope

This policy applies to all payments made to OFFDESK TECHNOLOGIES PRIVATE LIMITED for Layerr subscriptions and services, including payments made through our payment gateway partner, Cashfree Payments.

Free trial

Where a free trial is offered, no payment is taken during the trial. You can stop using the Service at any time during the trial at no cost.

Cancelling a subscription

You can cancel your subscription at any time from your workspace settings or by emailing contact@layerr.co.in from your registered email address. Cancellation stops the next renewal. You keep access to paid features until the end of the billing period you have already paid for.

Refund eligibility

Because the Service is a digital product that is available immediately after payment, subscription fees for a billing period that has started are generally non-refundable. You are eligible for a full refund in the following cases:

• Duplicate payment — you were charged more than once for the same invoice or plan.
• Failed activation — payment was deducted but your paid plan was not activated, and we could not activate it within 48 hours of you reporting it.
• Incorrect charge — you were charged an amount different from the price shown at checkout.
• Cancellation within 7 days of first purchase — on your first paid purchase of a plan, if you cancel within 7 days of the payment date.

Renewal payments are not refunded once the new billing period has started, except where they fall under one of the cases above.

How to request a refund

Email contact@layerr.co.in with the subject "Refund request", from your registered email address, and include your workspace name, the payment date, the amount and the payment reference ID shown on your receipt. We will respond within 2 working days.

Refund timelines

Approved refunds are initiated within 5–7 working days of approval and are credited to the original payment method only. Depending on your bank or payment provider, it may take an additional 5–10 working days for the amount to reflect in your account.

Failed or pending transactions

If money was deducted from your account but the payment shows as failed or pending, it is usually reversed automatically by your bank or the payment gateway within 5–7 working days. If it is not, contact us with the transaction details and we will help resolve it.

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