Privacy Policy

Who we are

Layerr is a freight operations platform for freight brokerages and their agents. The Layerr website and platform are owned and operated by OFFDESK TECHNOLOGIES PRIVATE LIMITED (CIN U62090DL2026PTC471005), which is the data controller responsible for your personal data under this policy. "We", "us" and "our" refer to OFFDESK TECHNOLOGIES PRIVATE LIMITED.

Information we collect

Account information

When you or your company signs up, we collect your name, email address, phone number (if provided), company name and email domain.

Billing and payment information

When you buy a paid plan, we collect billing details such as your billing name, company name, billing address and GST number (if provided), and a record of each transaction (amount, date, plan, payment status and the reference ID returned by the payment gateway). Payments are processed by Cashfree Payments India Private Limited. Your card number, CVV, UPI PIN and net-banking credentials are entered directly with Cashfree and are never received or stored by us.

Email and communication data

If you choose to connect your Gmail account, Layerr reads your inbox to detect inbound freight requests and sends emails on your behalf to carriers, shippers and customers. We access only what is necessary for these tasks and never modify or delete your emails. If you use carrier calling, calls are recorded and transcribed and attached to the relevant load.

Usage data

Standard logs including pages visited, actions taken, browser type and IP address. Used for security and improving the product.

How we use your information

• To operate your workspace and provide the Layerr service
• To detect inbound freight load requests from your inbox
• To send emails to carriers, shippers and customers on your behalf
• To process payments, issue invoices, handle refunds and meet tax and accounting obligations
• To authenticate users and manage team access
• To send product-related notifications (invites, password resets, receipts)
• To prevent fraud and keep the platform secure

We do not sell your data. We do not use your data for advertising.

Data sharing

We do not share your personal data with third parties except:

• Service providers we use to operate the platform: AWS (hosting), Resend (transactional email), Google (Gmail integration) and Cashfree Payments (payment processing)
• When required by law, a court order or a government authority

Google Workspace API — Limited Use Disclosure

Layerr's use of information received from Google APIs (including Gmail) adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• Gmail data accessed by Layerr is used solely to detect and process inbound freight load requests within your workspace. It is never used for any purpose unrelated to providing this service.
• Gmail data is never used to train, evaluate, or improve any AI or machine learning model — including models operated by Layerr or any third party.
• When email content is processed by AI classification, it is sent to Anthropic (via OpenRouter) solely to extract freight-relevant fields. Anthropic's API terms explicitly prohibit using customer API data for model training.
• Layerr does not sell, transfer, or disclose Google user data to any third party for advertising, analytics, or any purpose other than providing the Layerr service to the authenticated user.

Affirmative statement: The use of raw or derived user data received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data retention and deletion

Your data is retained for as long as your workspace is active. You can request deletion of your account and all associated data at any time by emailing contact@layerr.co.in. Data is permanently deleted within 30 days of a deletion request, except transaction and invoice records, which we keep for the period required by Indian tax and accounting law.

Security

All data is encrypted in transit (TLS) and at rest. Gmail OAuth tokens are stored securely and never exposed. Access to your workspace data is restricted to authenticated members of your team.

Your rights

• Disconnect your Gmail at any time via your Google Account settings
• Request access to, correction of, a copy of, or deletion of your data by emailing us
• Close your workspace at any time

Grievance officer

For any concern about how your data is handled, write to our grievance officer at contact@layerr.co.in with the subject "Grievance". We acknowledge complaints within 48 hours and aim to resolve them within 15 days.

Changes

We'll notify workspace admins by email before any material changes to this policy take effect.